Terms and Conditions


These terms and conditions ("Terms and Conditions") shall apply to Purchase Agreements made between Customers ("you", "your") and Reed Exhibitions Limited ("RX", "we", "us") relating to Orders made via the Online Store for Products to be used or provided in connection with the Exhibitions, or IBTM World webinars.

RX reserves the right to vary these Terms and Conditions. Please check them thoroughly and review them regularly, as your continued use of the Online Store following any amendments will be regarded by RX as your acceptance of the amended Terms and Conditions.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • Customer means the customer who is purchasing Products from RX via the Online Store;
  • Customer Data means any and all personal data provided by the Customer in order for RX to process an Order;
  • Exhibitions means the IBTM World event held annually at a European location ("IBTM World")
  • Exhibitor means an exhibitor who has contracted with RX to exhibit at the relevant edition of IBTM World at the time of placing an Order.
  • Online Store means the online store with URL http://store.ibtmworld.com
  • Order means an order placed by a Customer via the Online Store;
  • Price means the price listed on the Online Store for Products at the time of purchase plus VAT;
  • Products means the products or services provided by RX in connection with the Exhibitions or IBTM World webinars as listed for sale on the Online Store including, but not limited to, thought leadership, publicity and PR, lead generation, advertising, sponsorship and branding opportunities and webinars;
  • Purchase Agreements means the agreement between the Customer and RX for the Order of Products in consideration of payment of the Price, via the Online Store, which is subject to and incorporates these Terms and Conditions.

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1 writing, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means:

1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

1.2.3 these Terms and Conditions is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;

1.2.4 a Clause or paragraph is a reference to a Clause of these Terms and Conditions; and

1.2.5 a Party or the Parties refer to the parties to these Terms and Conditions.

1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4 Words imparting the singular number shall include the plural and vice versa.

1.5 References to any gender shall include the other gender.

2. Price, Payment and Acceptance of Orders

2.1 Prices are subject to change at any time, but any changes will not affect Orders in respect of which we have already sent you a Notice (as defined below).

2.2 Payment of the Price must be made in full, by credit or debit card, upon entering into the Purchase Agreement through the Online Store.

2.3 Your transaction will be processed in a secure environment by WorldPay, a third party payment provider
2.4 All Orders are subject to acceptance by RX and we will confirm such acceptance to you by sending you an email notice ("Notice") confirming the Products you have ordered and containing any further relevant information pertaining to the Products such as, for example, the deadline for the receipt of Materials (defined below) in the case of a sponsorship opportunity
2.5 In the event that RX does not accept your Order, we will advise this by email and issue a refund.

3. Product Availability and Deadlines

3.1 Only Exhibitors who have contracted to exhibit at IBTM World for the relevant edition may place Orders for Products associated with the relevant IBTM World edition via the Online Store.

3.2 Certain Products, for example registration and/or sponsorship for webinars, will be subject to the provision on the Online Store of specific dates and times and subject to availability. RX shall use reasonable endeavours to ensure that dates, times, details of availability and all other information listed on the Online Store is as accurate and as up to date as possible, but reserves the right to alter such information at short notice, if necessary. If an alteration to a Product takes place following your receipt of the Notice, RX will inform you immediately and offer you the option of either cancelling your Order for a full refund or switching to an alternative Product or alternative dates and times.

3.3 The purchase of certain Products, such as advertising, PR, sponsorship and branding opportunities, will rely on you providing RX or third party suppliers with certain information and materials including trade marks and logos and/or advertising copy ("Materials") by a certain date. On placing an Order for such a Product, you agree to adhere to all instructions and deadlines provided to you in the Notice. RX cannot accept responsibility or liability for your failure to adhere to any such instructions or deadlines.

4. Order Amendments, Cancellations and Refunds

4.1 You may cancel your Order for a full refund by contacting RX by telephone on +44 (0)20 8910 7890 or by emailing graham.earl@reedexpo.co.uk within 48 hours of placing your Order.

4.2 In the case of online sponsorship or advertising at the IBTM World event you may request amendments to your Order at any time up to 8 weeks before the date of the Exhibition by contacting RX. We shall endeavour to accommodate your request, however there is no guarantee that any amendment will be possible. For the avoidance of doubt, you may not amend your Order within 8 weeks of the date of the Exhibition.

5. Customer Care

5.1 You may contact RX in relation to your Order by telephoning +44 (0)20 8910 7890 or by emailing graham.earl@reedexpo.co.uk.

6. Liability and Limits on Liability

6.1 RX will not be liable for any personal injury or damage to property which results from the improper use of a Product.

6.2 RX will not be liable for any other loss or damage arising out of any circumstances beyond its reasonable control or for any failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control including, but not limited to, acts of God, war, government regulations, disaster, disease, epidemics, quarantine restrictions, terrorist actions, strikes, civil disorders, curtailment of transportation facilities or other emergencies that make it illegal or impossible for RX to perform its obligations under the Purchase Agreement.

6.3 RX will not be liable to any third parties for any acts of the Customer which may involve the Products.

6.4 No warranty is given by RX to the Customer in connection with the Purchase Agreement save as expressly included in these Terms and Conditions and all implied warranties are hereby excluded.

6.5 Nothing in these Terms and Conditions restricts RX's liability for death or personal injury arising out of any act or omission of RX.

6.6 RX shall not be liable for any indirect or consequential loss including, but not limited to, loss of profit, loss of data, loss of reputation or goodwill.

6.7 All queries or complaints relating to the Purchase Agreement or the Products should be submitted in writing either by email to graham.earl@reedexpo.co.uk or reported on site at the Exhibition. RX will use reasonable endeavours to respond to written queries or complaints within 12 hours.

6.8 RX's total liability in respect of any claim arising out of or in connection with these Terms and Conditions or a Purchase Order, whether in contract or tort (including negligence) or otherwise, shall in no circumstances exceed the value of the Products in question.

7. Data Protection

7.1 The use of Customer Data shall be governed by RX's and WorldPay's privacy policies which can be found at https://store.ibtmworld.com/Articles.asp?ID=5 and http://www.worldpay.com/uk/privacy-policy respectively.

8. Termination

8.1 Where the Customer is an individual, RX shall be entitled to terminate the Purchase Agreement in the event that:

8.1.1 the Customer is in breach of these Terms and Conditions;

8.1.2 the Customer is insolvent and has had their personal belongings confiscated in order to satisfy debts;

8.1.3 the Customer has a receiving order made against them; or

8.1.4 the Customer dies.

8.2 Where the Customer is a company, RX shall be entitled to terminate the Purchase Agreement in the event that:

8.2.1 the Customer is in breach of these Terms and Conditions;

8.2.2 the Customer goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets;

8.2.3 the Customer ceases to trade.

8.2.4 In the event of termination for any of the above reasons, RX shall have the immediate right to request the immediate return of the Product, repossess the Product or take down any online webinar or advertising and may charge the Customer for any reasonable costs involved in such repossession or take down.

9. No Waiver

No failure by either RX or the Customer to enforce the performance of any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

10. Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.

11. Warranties

11.1 The Customer warrants that all details provided by it when placing an Order are true and accurate, and that the VAT number it enters is valid.

11.2 The Customer warrants that it is the legal and beneficial owner of all intellectual property rights in any Materials submitted by it under these Terms and Conditions or a Purchase Order and that the use thereof will not infringe the Intellectual Property Rights of any third party. The Customer agrees to indemnify RX and keep it fully indemnified against all costs, claims, expenses and liabilities suffered or incurred by RX by reason of any breach of the above warranty. 

RELX and the RE symbol are trade marks of RELX Group plc, used under license.